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Ordering and Shipping

Ordering Online

Our online ordering process is secure and easy to use. Simply browse our site and click on the "Add to Cart" button next to or above the product you wish to buy. You can view the contents of your shopping cart at any time by clicking on the "View Cart" link in the upper left-hand corner of the page. Upon viewing the contents of your shopping cart, you can add or delete items, change the quantity, and proceed to checkout if you wish.

Our online order is done through our parent company site, When you click on the shopping cart icon, you will open a new page and leave the website. You can return to the site by closing the shopping cart window.

During the checkout process, you can choose a shipping method, calculate shipping costs, and enter your billing, shipping, and payment information. After your order is placed, you will receive confirmation of your order via email. You will also receive a second email when your order is scheduled for shipment containing UPS package tracking information.

Important Note: To insure that our confirmation emails reach you, please add the following email addresses to the "Safe Senders" list of any spam filtering software that you are using: and

Ordering By Phone

To order by phone, please give us a call:

1-888-665-2746 Toll-free in (USA & Canada)
(Domestic or International)
Our business hours are 9 AM to 5 PM EST Monday-Friday.


We accept Visa, MasterCard, Personal Checks (from U.S. Banks).
Online orders and phone orders must be paid by credit card.


Sales Tax

Since we are located in Virginia, we are required to charge 5.3% sales tax for all orders shipped to a Virginia address.


How is my order shipped and what will it cost?

We ship all orders via UPS (United Parcel Service). You can obtain an accurate calculation of UPS shipping costs during the checkout phase of an online order, or you can call or email us for a quote. Cost is mainly determined by total package weight and delivery location distance from the shipper. If your shipping needs are not addressed in this section, please give us a call.

When will my order ship?

Orders that we receive before 1:00 PM Eastern Time (ET) typically ship on the same day they are received; orders received after 1:00 PM ET typically ship on the following business day (weekends and national holidays are not considered business days).  We strive hard to meet the above guidelines, however, we do not guarantee that every package will ship accordingly. If the arrival date of your package is extremely crucial, please contact us by phone or email ( to ensure that your order arrives on time.

Shipping Methods, Transit Times, and Delivery Information

We offer the following shipping methods (listed with their corresponding transit times).

UPS Ground - (1-6 *Business-Days, Transit Time Not Guaranteed)
This service is very reliable and economical but estimated transit times are not guaranteed (they are generally quite accurate though). Estimated transit times are based on destination distance. We are located in Virginia (Zip Code 22902). Use the UPS Ground Transit Time Map to estimate transit time for this service.

UPS Next-Day Air - (1 *Business-Day, Guaranteed) - typically arrives before 10:30 AM
UPS 2nd-Day Air - (2 *Business-Days, Guaranteed)
UPS 3-Day Select - (3 *Business-Days, Guaranteed) - not available for Alaska or Hawaii

Transit times apply to continental US shipments only. For a more detailed explanations of UPS delivery schedules and delivery practices please refer to their website

*Business Days (as defined by UPS) do not include the day of shipment, weekends, or national holidays. For example: A package shipped on Wednesday via 2nd Day Air (2 Business Day transit time) will arrive on Friday. If it were shipped on Thursday, it would arrive on the following Monday.

UPS Residential Delivery Information

US Postal Service - Priority Mail Small Flat Rate Shipment

If you would prefer US Postal Service Priority Mail shipping for your toolholder, please let us know by phone, or contact us by email after placing your online order at Please include the Sales Order number from your order confirmation email. Once we have updated your shipping method in our system, you should receive a confirmation of the change to the shipping method by email. Small Flat Rate Priority Mail shipping is currently available for orders.


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